This will strengthen Klarna’s position as one of the leading e-commerce payment providers in Europe and further accelerate its growth in Germany, Austria, Switzerland and The Netherlands.
The chatbots allow up to 200 customer queries to be answered by a computer, rather than a human, and they are initially being trialled handling administrative questions about business credit cards.
“If we don’t make the economies of scale work for corporate Asean, then one day we will wake up and be conquered by the likes of the Amazons and Ali Babas of the world, and that’s the big picture."
“The HSBC Trade Transaction Tracker helps customers manage their trade banking activities more efficiently,” Ajay Sharma, regional head of global trade and receivables finance of HSBC Asia Pacific, said at the launch.
Over the past few years, dozens of so-called digital-only “challenger” banks have emerged on the financial scene, ready to compete with larger more traditional banks.