NAB's 'virtual banker' chatbots to save millions

The chatbots allow up to 200 customer queries to be answered by a computer, rather than a human, and they are initially being trialled handling administrative questions about business credit cards.


CIMB Group banking on fintech

“If we don’t make the economies of scale work for corporate Asean, then one day we will wake up and be conquered by the likes of the Amazons and Ali Babas of the world, and that’s the big picture."


HMRC claims early success for app and SMS

The department has been pushing the use of digital channels to reduce the pressure on its contact staff, one element of which has been the development of the SMS reassurance service.